Returns + Exchanges

 

Returns

Change of heart?

We gladly accept unworn, unwashed merchandise purchased on shopdivinefem.com for return with original tags intact. Any dress with tags removed will not be considered for a return of any kind.

Please email hello@shopdivinefem.com within 7 days of receiving the package and use the subject line "RETURNS" to let us know you want to return the dress. We'll then provide you with a shipping form and  instructions for mailing the item back that will need to be completed and included in your return. 

Packages must be postmarked within 3 days of contacting us in order to qualify for refund.

Once we receive your return, we’ll credit your original form of payment. Please allow 2-3 weeks for your return to be received and processed.

Please note, if an email is not sent within the initial 7 days of receiving the dress, the dress may not be returned for a refund. The date an order is delivered is considered the day the dress is received, regardless.

 

Exchanges

Need a different size?

We will gladly accept unworn, unwashed merchandise purchased on www.shopdivinefem.com for exchange with original tags attached. Any dress with tags removed will not be considered for an exchange of any kind. 

Please email hello@shopdivinefem.com within 7 days of receiving the dress you wish to exchange. We'll then provide a return form with instructions for mailing the item back that will need to be completed and included in your return. 

Please note that we can no longer hold items for exchange. If you wish to exchange your item, please request store credit on the return form so you may purchase the new dress of your choosing when you receive your code. 

Packages must be postmarked within 3 days of contacting us in order to qualify for an exchange. Once we receive your item(s), we'll send you a store credit code. 

Please note, if an email is not sent within the initial 7 days of receiving the dress, the dress may not be exchanged. The date an order is delivered is considered the day the dress is received.